QS025 Lip Sync Issues

[Littletaffia]

@Fothergill1 Pretty lame excuse you've given above to be honest. Why is it then that Apple TV+ has no such issues with either of their own content or hosting Netflix and Prime? Especially so when all feeds goes through a high end AVR. Sky looks as though it's puck is made so cheaply as to having chips that are simply not up to the job and they should be replaced with newer better made units, sooner rather than later.

As for Glass is confined in one box and perhaps involves a different chip set. Sky did try their very best to get me to take out a Glass set but that was never an option for me. A couple of my neighbours have Glass and are very happy with it and none have noticed lip sync problems but they were left twiddeling their thumbs when we had a three hour broadband outage a few weeks ago.

[Chris4Stream]

The chipset that Sky are using in their Sky Stream puck will have been tested by the manufacturer with a wide range of different soundbars and hardware, so something else has to be going on.

Where Sky are going WRONG is NOT updating the community.

So there is an issue, we get it, but the silence around the issue we don't.

Just put a sticky note at the top of the forums saying...

1. We know about the issue, thank you to everyone who have taken time to share their experience on these forums.

2. Our team are working on a solution.

3. In the meantime, here is a workaround solution, while not ideal, it will fix the issue for many (detail the fix)

4. We would love to hear amount your individual setups to help us focus in on a fix, please share (again, details of how to share)

If the people running Sky forums just done that, I lot of the confusion, anger, wasted time posting, etc, would be gone is a second,. 

[RogerBartlett]

I coukd not agee more. Absolute silence from Sky. We are in our 31 day cooling off period. If there is no constructive and sensible respinse in thIs time , it's GOODBYE SKY !!!

[Ian191]

12.7.24

We are having lip sync issues, issues we didn't have before we got Skystream. We had Sky Q before. We still have the same Sonos soundbar as before so the problem is definitely with Sky.

On ALL channels too

[Ian+McK]

I hve asked Which Magazine to take look. I think more cosumer pressure is required. I understand systems have issues but next to zero communication is not accpetable. 

[FunkyL]

Good idea.  It has been 3 months now with no formal acknowledgement, no indication of when it will be fixed, and instead just hiding behind volunteers on their forums and incredibly weak mitigations by way of workarounds... and all the time asking for full price.  That is just utterly appalling treatment of their customers who they obviously think of with some contempt 

[Caz64]

Changing to pcm has sorted the lip sync issue

previously it was on all channels and Netflix and iPlayer-basically everything and turning it off and on or resetting everything made no difference 

[jonny221]

Looking to move to sky stream, but put off by the lip sync issue.

The workaround at the minute seems to be to set the audio to PCM. In the real world what does this do to the audio quality?

I only have an old sound bar and sub, but looking at upgrading to the Samsung Q600C Soundbar which is 3.1.2.

Will I notice a difference in the audio quality setting it to PCM as having a soundbar isn't a true 5.1 or 7.1 setup.

Does Dolby Atmos work when the audio is set to PCM?

Thanks

[Littletaffia]

@jonny221 You will not lose any audio quality using PCM at the moment. If you get your Atmos capable soundbar then the Atmos channels are metadata that is attached to the Dolby Digital Plus format that must be used so you'll lose Atmos by using the PCM format.

[MagicDave54]

New user to sky stream, been installed about a week now and lipsinc is a constant issue, very annoying. I have removed my sound bawitching off my r which has made no difference. I can resolve the issue short term by swirching off the box and turning it back on. The issue is consant whilst using sky TV/broadband. I hope this problem can be resolved quickly. As a new sky user this is not starting with a good experience ☹️

[Fothergill1]

@MagicDave54 Welcome to the forum.  Have you tried the temporary workaround advised by Sky on this thread?  If not change your Audio Settings to PCM or Passthrough.  Although this is not ideal it seems to fix the lip sync issue whilst Sky look for a permanent solution.  The last update to QS028 resolved the problem for many users (including me) but did not work for everyone.

[MagicDave54]

Temporary solution seems to have done the trick. Thank you 

[Wizzard]

Hi 

I have a similar issue with an LG c2 tv and LG soundbar .

I can get Dolby Atmos to work via pass through but have the lip sync issue . 

I then set it to PCM and it works but no Dolby Atmos .

Question is do I need it ? What am I loosing by setting the sound  to PCM

Thanks 

[jonny221]

@Wizzard I'm interested to know this as well.

I think the question is do you notice a difference? I mean could you tell a difference if you didn't know whether it was set to PCM or not?

Im guessing for day to day general watching there would be little difference? But would you notice a difference if watching a film?

Also with just a soundbar, do you get a true Dolby Atmos experience compared to a surround sound speaker setup?

[Roger17]

@Wizzard You are losing your Dolby Atmos and only getting basic sound with none of the spacial effects you get with Dolby Atmos. It is a disgrace Sky still haven't sorted this out especially as you pay for it. If a company like Apple had an issue like this with Apple TV they would fix it immediatley, but bear in mind their technology is years ahead of any thing you will get with Sky.

With EE you can op for the Apple TV for thier streaming service, in my mind how a company who want to provide the best service responds, not one who just like to make the most money out of thier customer base and gives them  apparently substandard hardware/software.