QS025 Lip Sync Issues

[Mander1]

Hi, 

Tried all the settings, it helps slightly but is still out.

I pay a lot of money for this, surly my bills can be reduced for system not suitable for purpose?

[Littletaffia]

Sky has reached out to me directly via e-mail about the problems with the Stream puck that I'm experiencing. However for the last three weeks, apart from a couple of visits to Discover, I've only watched House of Dragons. So there's no doubt Sky does look at this forum.

I am very very close to sending Stream back, the lip sync issue was dreadful on Discover, so much so that I can't use my surround sound with it as the sync is out by second not milli seconds. It's not so bad via the TV speakers but that's not what I'm paying for.

[Chris4Stream]

@Fothergill1 

The angry posts keep coming Stop depending Sky 

Sky need to sort this out

People are paying a lot of money for a service that is not working Stop defending Sky

[Chris4Stream]

Enough IS enough, SKY sort it out.

DONT pay lips service to your forum members!

[ken+mackenzie]

Businesses are built on trust and customer service 

History will show you that they crumble without that

It's great that a few may be okay but many are not 

Does the CEO of Sky even know what's happening to his business and customers 

Wake up and smel the coffee: lots of competition out their waiting for their chance

Fix it it pay the orixe for you and your shareholders

Do not stick your head in the sand

Cimmunicate with your customers !!!!!

[Showboater]

Rebooting the box fixes my issue for a day at most. Reboot seems to take 5mins

[Jadekelly11]

Lip sync is like a 3 second delay. It's very irritating. The price we pay for internet and tv I expect this to not be a problem. Been using my phone hotspot for the past 6 years and never had this problem. Only got Wi-Fi because my children have more devices. Can anyone help resolve this issue because I can't stand this it's driving me nuts. 

sky is so hard to get hold of, can never get through to an actual human to talk too. I am not enjoying the sky experience so far and have only been with them a month. 

[Mister_Dalek]

@Jadekelly11 

Lip sync has been an issue on Sky Stream for quite a while. Some people seem to get it more than others, or don't notice it as much. 

The advice Sky give is to change the audio output on the puck to PCM or passthrough and see if that helps. 

I also find that turning the puck off at the wall every day for a little while gives it a reboot and clears the cache which then helps lip sync for the rest of the day. 

I agree though that Sky really need to sort it out as it does spoil the experience when it's out and really shouldn't be happening on a subscription service like this. 

[Mart+007]

Lip sync issues on every channels. 
changing delay does not work, it send it further out of sync. 
Changed to PCM has solved it but my understanding is I will not get Dolby surround now. 
10th July, 3pm. Literally just got Stream delivered too. Could be a return under the cooling off period at this rate. 

[IL36]

I'm having the same issues.  All four of the boxes.

Bad on all channels, but particularly bad during the England semi-final game on ITV.

I followed the advice to change to PCM Audio and that seems to have fixed it.

[Burfeyboy]

I've had Sky Stream for over a year. I didnt notice a sync issue at all until, I'd guess the last 3 or 4 months, but now we get sync issues regularly.

However, the issue prediminantly seems to be with live streaming tv, rather than catchup which we mostly watch. Maybe its ONLY with live tv, I'm not sure..... need to check that.

Live BBC this evening was way out, and a couple of weeks ago, the live Glastonbury coverage was absolutely awful. 

If i could have a dish in this rental property, I would have Sky Q which is a wonderful product. Sky Stream by comparison is dreadful and I could never recommend it. 

For info I am running a Sky Puk over wifi, with fast BT Fibre broadband, plugged into a Sony Bravia TV via a HDMI lead. 

Please fix this issue. It is ruining our Sky experience. 

[Super+Anthony]

Yes unfortunately at this stage there are various issues that need fixed 

1. Tv channels freezing - Sky sports main event uhd froze this evening

2. channels going to black screen and then the puck closing down

3. Menu buttons freeze

4. apps freezing and then puck shuts down - iPlayer is one

5. sometimes when you hover over certain apps it automatically clicks you into them without you even selecting

 this is a huge list and there are more

 There seem to be several issues still

[Burfeyboy]

Completely agree. The lip sync issue gets my wife very annoyed which as a result  winds me up the most. But if I took the trouble to keep a list of the issues we've had it would be quite long and would certainly include all on your list.

without doubt the worst Sky product I've ever used  

[MrsRooney]

As a fellow sufferer, wouldn't it be nice if Sky took the trouble to provide an update on their efforts to correct these issues? I find it interesting that Sky Glass users do not seem to suffer the same issues with their Sky Glass TVs which presumably use the same technology. It's only the puck which is defective. Makes me wonder if this is in fact a hardware defect rather than software. Come on Sky - get it sorted!

[Fothergill1]

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@MrsRooney wrote:

As a fellow sufferer, wouldn't it be nice if Sky took the trouble to provide an update on their efforts to correct these issues? I find it interesting that Sky Glass users do not seem to suffer the same issues with their Sky Glass TVs which presumably use the same technology. It's only the puck which is defective. Makes me wonder if this is in fact a hardware defect rather than software. Come on Sky - get it sorted!

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@MrsRooney  I don't know but suspect the reason is due to the variety of TVs and sound systems that are connected to the Stream puck.  With a glass TV it is a pretty standard setup.