Linking puck to my sky subscrption

[AnnG2]

Hi, yesterday I tried to set up my sky stream puck. I followed all the instructions and used the activation code and it is sort of working on my TV. But it isn't linked to my Sky account, so I can't access all the things I've subscribed to. Any idea how to get it to link?? The Sky account says it still needs activating??

[Exiled-in-HH]

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@AnnG2 wrote:
Hi, yesterday I tried to set up my sky stream puck. I followed all the instructions and used the activation code and it is sort of working on my TV. But it isn't linked to my Sky account, so I can't access all the things I've subscribed to. Any idea how to get it to link?? The Sky account says it still needs activating??

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What can't you access?

[DantheSwan]

I had this exact issue

Couldn't watch my free Netflix, couldn't watch my free discovery plus, free Ad skipping in My Sky was unavailable and on and on it was

I had to phone them up twice, first person said it would sort itself out after 24 hours, it didn't, second person sent a request to another department and they got it solved three days later

[AnnG2]

Thanks for the reply. I ended up phoning and the support team had to refer it to the technical team, but they have now got my account properly activated and it's all now working