Just had stream put in and the programs keep buffering

[KCKC4]

I installed sky stream on Thursday and whilst watching programmes it keeps buffering from time to time.

[Fothergill1 · Accepted solution]

@KCKC4

One of the main reasons for buffering and freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect. The minimum speeds  recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon). Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters

[bemak187]

The above is really important point about quality of the WiFi signal.  You could have a gigabit connection coming in to your home but have a house with thick stone walls and only get 10meg in the next room