Itv picture issue

[SkyCGJ]

Hi,

Since yesterday evening (maybe earlier but that's when I noticed) I've had a picture issue that only seems to be affecting itv1 (103). It looks like it's possibly an interlacing issue, most noticeable on scrolling tickets eg good morning Britain's news ticker. It looks jerky rather than smooth. The problem looks the same on all picture modes (1080i/p, uhd etc). 

This is happening on my tv in the lounge connected via a puck. Has anyone else noticed this? 

[paul789]

Hi. Yes this started yesterday evening at 7pm and is still there on itv1 only.  It's definitely interlacing but for me its 720 and 1080i.  1080p fixes it. 

[MidWalesRam]

Same here, both pucks affected and it's only ITV. Tried rebooting my router but made no difference. It must be an issue at their end.

[Dshepherd]

The ITV live channel stream seems to judder when the image is panned. Is this somthething thagt can be improved from a TV setting or judder reduction from the Stream box itself. Other topics seemed to suggest that judder reduction was not useful for live streams.

Any help or assitance would be appreciated.

[Fothergill1]

@Dshepherd This appears to have just started happening to some people as there is another short thread HERE.

You could try a reboot of your Stream puck in case it is simply a software glitch.  Switch it off at the plug socket for a minute and then turn it on again.  I takes about a minute to reboot.

[Dshepherd]

The same issue. I have literally just moved to Sky Stream and this was the first thing I noticed. Any panning of the picture highlights the issue,

[SkyCGJ]

Yep I'm super sensitive to motion judder....although my girlfriend didn't notice it 😂 Hopefully it's something that will get sorted by Sky soon. It's not normally like that trust me! 

[Dshepherd]

That is good to know and thanks for the response 🙂

[stepers]

Yes, same issue here only one ITV 1. Is someone from sky seeing this with a solution?

[Marcos+Gilson]

Same issue here. ITV Anglia 

[Marcos+Gilson]

happening to me too. 

[Ashs2]

I just came on this forum to post about issues with itv 1 so glad it's not just me.

Same issue here on itv central in the West Midlands.

 So it doesn't seem to be just one region.

You can really tell there's an issue on scrolling text during GMB, on my TV its very jaggered. 

Streaming on itvx doesn't have this issue

[SkyCGJ]

Glad to know it's not just me! My region is London btw.

[stepers]

I change to 1080i and that seemed to solve it. Might be worth a try changing to settings to see if it helps. 

[Chrisee]

Given there are numerous regional versions of ITV1 people with this issue are best advised to email Sky's Viewer Relations team at viewerR@sky.uk including which region they are in as they can pass on the complaint to ITV to get the issue fixed. Sky do not directly control the quality of third party broadcaster's streams and mistakes do happen.