Installation problem

[Paul228]

I have just fitted my two streaming box and my tv's have stalled at the same point during set up "let's get connected"

[Padam_Padam]

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@Paul228 wrote:

I have just fitted my two streaming box and my tv's have stalled at the same point during set up "let's get connected"

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Are the remotes working? Have you tried rebooting the pucks? Turn them off at the wall for a minute or two then power back on and try again. 

[Fothergill1]

@Paul228  Welcome to the forum and the streaming platform.  Obviously this should not happen but is not uncommon.  Usually if you unplug the pucks for a couple of minutes and plug them in again you will can start the setup process again. This usually seems to work.

[Munkeh]

Hey you can try,

1. Turn the puck off at the plug.

2. Turn over the puck and hold down the power/standby button.

3. keep hold of the power button and turn the plug back on.

4. Keeping holding the the power button down until it turns amber and then it should turn green. Then you can let go.

5. The puck is reset, you'll have to connect to Wi-Fi or whatever you use, set up the remotes and then you'll get an activation code.

6. log into the sky activate site and enter the code and that's it.

Hope this helps 🙂