0

Discussion topic: Remote Controller

Reply
This message was authored by: Ashley147

Remote Controller

I have just got sky stream and the remote control keep disconnecting, I have tried the troubleshooting by pressing certian numbers together but still having the same problem of it disconnecting. The only way i can get it to work is either shaking it aggressively or slightly twisting it. It's probably disconnecting two to three times a day. The wife has googled the serial number and seems to be a bad batch. Anyone else having this problem and know how to resolve it please.

Reply

All Replies

This message was authored by: MarkGoldsmith

Re: Remote Controller

Posted by a Superuser, not a Sky employee. Find out more

reset the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. 

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Reply