Discussion topic: Remote Controller
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Message posted on 11 Mar 2024 06:29 PM
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Remote Controller
I have just got sky stream and the remote control keep disconnecting, I have tried the troubleshooting by pressing certian numbers together but still having the same problem of it disconnecting. The only way i can get it to work is either shaking it aggressively or slightly twisting it. It's probably disconnecting two to three times a day. The wife has googled the serial number and seems to be a bad batch. Anyone else having this problem and know how to resolve it please.
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Message posted on 11 Mar 2024 07:21 PM
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Re: Remote Controller
reset the remote
Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.
The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.
If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote
If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.
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