Image quality on Netflix August 2025

[haymesley]

Its still exactly the same as before so the so called fix hasn't worked! I have found out a solution but not a fix guys, if you scroll across the top to your profile picture, then down to get help, press that & then down to exit Netflix & press that, hey presto that is the only thing that works for me!! While it's not a permanent solution, it's a significant improvement & is a lot quicker than a full reboot!

[V1tal]

Yep - exactly the same unfortunately. 

better get the patching team working a bit harder because whatever they did last night, it hasn't worked. 

[TR2021]

Still happening, have to reboot sky stream puck every time we play something

[adr81]

I'm still having this issue - picture is pixelated. Only been happening the last 10 days or so. A reboot usually fixes the issue, but I can't be doing that every time I want to watch Netflix! 

Everything else seems fine.

Expecting this issue to be resolved asap.

[wildman2393]

Still has a blurry picture

[ljmm1967]

Well that didn't work, so much for the teams fix. Only rebooting stream boxes works. It's not happening on my LG TV when I watch Netflix on that, only when watching through sky stream

[Emmalb82]

Still having to restart each time I want to watch Netflix 

[KevNewMedia · Accepted solution]

Thank you, everyone, for your swift feedback, we apologise for any inconvenience.

Leave this with us, we will go back to the teams dealing with the problem and will come to you all as quick as we can.

EDIT 11/9/25: Our support teams have advised of an update that was implemented last night. Can we ask you to restart your puck and let us know how things are afterwards please?

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[LOTTIES]

I found the simple fix. Don't use the Netflix app on the stream box  use the one on the tv instead if you tv has one. Works perfectly on there just log in 

[Chodley]

You don't say 😄

[lizzooo]

Hi, I am also having the same problem , this is quite annoying 

[Mart292]

I'm also having the same problem.Netflix is very pixelated and unwatchable on my Sky Stream puck.

Works perfectly on the Netflix app on my Samsung TV

[Clarke110]

I'm having the same issues with Netflix over sky puck and I pay for premium rubbish picture quality 

[Skyuser9876]

I am having the same issue; replying to keep the thread alive.

This is very frustrating, and defeats the point of having Netflix integrated into Sky's systems. Not great.

[JazTheTim]

Still not fixed for me.