ITVX app

[Mountbarrow1]

ITVX app will not start up, just get ITVX logo page

[Fothergill1]

@Mountbarrow1 Firstly try a reboot.  Switch off your Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

If that doesn't work refresh the Apps by going to Settings > System Management > Resets & Updates.  They can take a few hours to refresh but it is done in the background so you can still use  your Stream puck.

[Mountbarrow1 · Accepted solution]

Tried all the usual stuff, it was something in the puck that wasn't allowing the app to boot up. We have a second puck in the bedroom and that works fine, so gave the puck a factory reset and it's working OK just got to login to all the apps again. 

Thanks for your help.