Hi @Jaydeebro Try a reset of the ITVX app: open the app & enter 0 0 0 0 7 7 7 (NB there is nowhere specific to enter it just press the numbers on the remote when you have the ITVX app open). This clears the cache and should help resolve any issues with the specific ITVX app. After entering the code the App should respond by saying “The storage has been cleared”. After this the App will reset and display the privacy & cookies information. Select continue.
I would also restarting the puck by going into Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.
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