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Discussion topic: Cannot connect to network

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GridNorth
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Cannot connect to network

‎22 Aug 2024 09:32 AM

I recently changed from BT to EE with a faster speed. The puck was connected to the Network via an Ethernet cable but since then it is struggling to find the network and times out.  After several attempts it does connect.  I have switched off and on and performed several resets but nothing seems to help.

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GD1
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Superuser
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Re: Cannot connect to network

‎22 Aug 2024 09:35 AM

Posted by a Superuser, not a Sky employee. Find out more

@GridNorth  Have you reset the network setting within the puck menu's

 

Settings --> Network --> Network Connection --> select Reset.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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GridNorth
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Re: Cannot connect to network

‎22 Aug 2024 09:44 AM

Yes as I said, I have reset several times.

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