13 Oct 2023 06:23 AM
I moved to Somerset in May but still get Midlands news from my previous address.
I updated my address and post code with Sky at the time.It would be nice to get the news about the area I live in any workaround thoughts folks?
(I have sky Stream)
Thanks
Mike
13 Oct 2023 11:56 AM - last edited: 13 Oct 2023 11:57 AM
Posted by a Superuser, not a Sky employee. Find out more@Mike+Led My understanding is that it should be dependant on your registered post code but this doesn't seem to be happening in your case.
You could email Viewer Relations at viewerR@sky.uk who may be able to resolve the issue for you.
Obviously you want your Stream to default to the correct region so Viewer Relations may be able to help but in the meantime you will find the BBC regional broadcasts between channels 951 to 969.
13 Oct 2023 11:58 AM
Posted by a Superuser, not a Sky employee. Find out more@Mike+Led I'm not sure if the Messaging team are able to help, however To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
13 Oct 2023 12:42 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Mike+Led an invite to chat.
15 Oct 2023 12:56 PM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.