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Discussion topic: I moved to Somerset in May and I and still getting the news from the Midlands.

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This message was authored by Mike+Led This message was authored by: Mike+Led

I moved to Somerset in May and I and still getting the news from the Midlands.

I moved to Somerset in May but still get Midlands news from my previous address.

I updated my address and post code with Sky at the time.It would be nice to get the news about the area I live in any workaround thoughts folks?

(I have sky Stream)

Thanks

Mike

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: I moved to Somerset in May and I and still getting the news from the Midlands.

Posted by a Superuser, not a Sky employee. Find out more

@Mike+Led My understanding is that it should be dependant on your registered post code but this  doesn't seem to be happening in your case.

 

 You could email Viewer Relations at viewerR@sky.uk who may be able to resolve the issue for you.

 

Obviously you want your Stream to default to the correct region so Viewer Relations may be able to help but in the meantime you will find the BBC regional broadcasts between channels 951 to 969.

 

 

 

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This message was authored by GD1 This message was authored by: GD1

Re: I moved to Somerset in May and I and still getting the news from the Midlands.

Posted by a Superuser, not a Sky employee. Find out more

@Mike+Led   I'm not sure if the Messaging team are able to help, however To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I moved to Somerset in May and I and still getting the news from the Midlands.

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Mike+Led  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: I moved to Somerset in May and I and still getting the news from the Midlands.

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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