Discussion topic: I have resubscribed to Sky. I now get the message, without a Sky ultimate subscription, any Sky stre

This message was authored by: Kotr · ‎29 Oct 2024

My tv is telling me that my puck will no longer work

This message was authored by: Kotr · ‎30 Oct 2024

Hi,

I have now sorted the problem. This was after I phoned Sky yet again. Apparently the advisor did not re subscribe me back to a Sky subscription. So an other advisor got me back up and running.

View this Answer within the discussion

This message was authored by: mikealanr · ‎29 Oct 2024

Hi @Kotr

You will need to provide some more information. We are fellow subscribers and not Sky so have no idea about your setup. Do you have a Glass TV and a Pick? In order for both to work you will need the whole home subscription.

If you just want the puck to work, Sky will need to remove the glass from your account as it is always the primary device.

What message are you seeing exactly?

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Kotr · ‎30 Oct 2024

Hi,

I have now sorted the problem. This was after I phoned Sky yet again. Apparently the advisor did not re subscribe me back to a Sky subscription. So an other advisor got me back up and running.

Discussion topic: I have resubscribed to Sky. I now get the message, without a Sky ultimate subscription, any Sky stre

I have resubscribed to Sky. I now get the message, without a Sky ultimate subscription, any Sky stre

Re: I have resubscribed to Sky. I now get the message, without a Sky ultimate subscription, any Sky

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Re: I have resubscribed to Sky. I now get the message, without a Sky ultimate subscription, any Sky

Re: I have resubscribed to Sky. I now get the message, without a Sky ultimate subscription, any Sky

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