I have received the gadget but I am unable to start because my TV is fixed to a wall blocking ports

[J+M+Halsall]

I have asked my supplier to provide a technician to unhook the TV and perform the installation - this will obviously cost me and, really, SKY should send someone.

SKY are also threatening to charge me for the equipmwnt I have that is no longer needed but I am housebound and I hav requested that they collect it - can this be organised? 2 sets of routers, Sky Box and three remotes (2 Samsung - not Sky's).

I am 81 years old in a care home.

John Halsall 

[TimmyBGood]

@J+M+Halsall 

There's no in-premises support for Sky Stream: that's simply not in the business model.

Sky will also not collect hardware to be returned.

There's no need to send back anything which isn't Sky-branded.

[TimmyBGood]

@J+M+Halsall 

Following the route here gives an option to print labels and organise a Royal Mail collection, if that's more suitable:

https://www.sky.com/help/articles/return-tv-broadband