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Discussion topic: I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use puckx

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This message was authored by Rhi1 This message was authored by: Rhi1

I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use puckx

Can you use pucks and sky Q mini boxes combined? I was only sent 1 puck but I already had 3 mini boxes 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use p

Posted by a Superuser, not a Sky employee. Find out more

@Rhi1  Glass multi room is not a like for like swap for your Q setup 

 

you have to physically order the number of pucks you require when placing your order or add them via your online account once it's setup 

 

you can't combine sky glass/stream puck with sky Q hardware 

 

in addition if they have not done so already sky will soon request you to send back the loaned sky Q hardware 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use p

Posted by a Superuser, not a Sky employee. Find out more

In additon to the information provided above, any extra stream puck will cost £39.95 to order. When you add Whole Home to your TV subscription the first puck you get is free.

Sky Stream and Sky Broadband customer

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use p


@Rhi1 wrote:

Can you use pucks and sky Q mini boxes combined? I was only sent 1 puck but I already had 3 mini boxes 


You will  have to send sky q box back. You  can't  have both

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use p

... and minis ... and remotes!

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: I have multi room at the moment but upgraded to sky glass, they only sent me 1 puck, can I use p

Your sky multi room subscription stops  when you  activate  your  puck

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