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Discussion topic: I go on Disney and it keeps pixelating

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This message was authored by Quiche This message was authored by: Quiche

I go on Disney and it keeps pixelating

When I go on Disney it's keeps pixelating have done updates, still doing it 

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This message was authored by caesarome This message was authored by: caesarome

Re: I go on Disney and it keeps pixelating

Posted by a Superuser, not a Sky employee. Find out more

@Quiche 

Sky Q or Sky Glass/Stream ?

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Quiche
Topic Author
This message was authored by Quiche This message was authored by: Quiche

Re: I go on Disney and it keeps pixelating

Stream 

This message was authored by caesarome This message was authored by: caesarome

Re: I go on Disney and it keeps pixelating

Posted by a Superuser, not a Sky employee. Find out more

I have moved your post to the Sky Stream forum on here as you had posted it in the Sky Go one.

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This message was authored by lettice This message was authored by: lettice

Re: I go on Disney and it keeps pixelating

Posted by a Superuser, not a Sky employee. Find out more

Are you getting pixelation on any other apps, or is it just the Disney app?


Just to be sure, what kind of local network speed you are gett8ng to your puck.

Can you do a network speed test on your Puck.
Launch Netflix on your puck (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

 

Also, try a restart if the Sky Stream puck and see if it makes a difference.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

 

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by VioletF This message was authored by: VioletF

Re: I go on Disney and it keeps pixelating

Hi, I'm having the same problem. Is this still being resolved? Thanks 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: I go on Disney and it keeps pixelating


@VioletF wrote:

Hi, I'm having the same problem. Is this still being resolved? Thanks 


Have you reported your issue to Sky?

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Quiche
Topic Author
This message was authored by Quiche This message was authored by: Quiche

Re: I go on Disney and it keeps pixelating

I've tried but to no avail 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: I go on Disney and it keeps pixelating

Posted by a Superuser, not a Sky employee. Find out more

@Quiche wrote:

I've tried but to no avail 


Have you tried the steps outlined by @lettice above ?

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
Quiche
Topic Author
This message was authored by Quiche This message was authored by: Quiche

Re: I go on Disney and it keeps pixelating

Going to do that today, fingers crossed 

This message was authored by VioletF This message was authored by: VioletF

Re: I go on Disney and it keeps pixelating

Not yet, did another update, think it might have worked. Need to find time to watch the film I was watching. Hopefully it will be okay. Thanks 

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