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Discussion topic: I can’t get my steam to work

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Message posted on ‎22 Jun 2024 06:24 PM

I can’t get my steam to work

I got a new stream and I can't get it to work 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎22 Jun 2024 06:30 PM

Re: I can’t get my steam to work

Posted by a Superuser, not a Sky employee. Find out more

@Alex138  For the forum to help yopu're going to need to provide a lot more detail as we can't diagnose the issue based on the limited info provided

 

What exactly is happeing?  Have you setup the puck?  Any error messages?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Alex138

Message posted on ‎22 Jun 2024 07:10 PM

Re: I can’t get my steam to work

I've set it up but it keeps getting stuck on the updating software screen. I've tried resetting everything but it doesn't help 

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Message posted on ‎22 Jun 2024 07:11 PM

Re: I can’t get my steam to work

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@Alex138  Try unplugging it and leaving it for 10 minutes.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Alex138

Message posted on ‎22 Jun 2024 07:22 PM

Re: I can’t get my steam to work

Already tried that 

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Message posted on ‎22 Jun 2024 07:24 PM

Re: I can’t get my steam to work

Posted by a Superuser, not a Sky employee. Find out more

Try plugging an ethernet cable into it and it give another unplug for a few minutes and see if that helps it perform the software update. If you are connected via Wifi its possible its not getting a strong enough network connection to perform the software update.

 

Also which ISP are you with?

Sky Stream, Sky Glass Air and Sky Broadband customer

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