Hi @Rosie56
As odd is it sounds, taking out whole home doesn't automatically mean you receive a puck. Whole home is the subscription, did you order and pay the fee for the puck?
You can add a puck by going into the my sky app > TV and scrolling down to and there is even more. It's £39.95 for a puck.
If you did order one, it should appear in your orders. In which case you will need to call sky to chase.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
