Discussion topic: I am a new customer and took out whole home but haven’t received my puck

This message was authored by: Rosie56 · ‎23 Oct 2023

I am a new customer and have whole home but haven't received my puck yet ?

This message was authored by: mikealanr · ‎23 Oct 2023

As odd is it sounds, taking out whole home doesn't automatically mean you receive a puck. Whole home is the subscription, did you order and pay the fee for the puck?

You can add a puck by going into the my sky app > TV and scrolling down to and there is even more. It's £39.95 for a puck.

If you did order one, it should appear in your orders. In which case you will need to call sky to chase.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: mikealanr · ‎23 Oct 2023

Hi @Rosie56

As odd is it sounds, taking out whole home doesn't automatically mean you receive a puck. Whole home is the subscription, did you order and pay the fee for the puck?

You can add a puck by going into the my sky app > TV and scrolling down to and there is even more. It's £39.95 for a puck.

If you did order one, it should appear in your orders. In which case you will need to call sky to chase.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Discussion topic: I am a new customer and took out whole home but haven’t received my puck

I am a new customer and took out whole home but haven’t received my puck

Re: I am a new customer and took out whole home but haven’t received my puck

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Re: I am a new customer and took out whole home but haven’t received my puck

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