19 Feb 2024 11:52 PM
how to link my TV to sky link your account. This is 1 number how to activate
20 Feb 2024 12:52 AM - last edited: 20 Feb 2024 12:53 AM
Posted by a Superuser, not a Sky employee. Find out more@Guljeet Welcome to the forum. I know you haven't asked for it but I will outline all you need to know for the puck setup including the activation.
To set up the Stream puck just connect it to your TV with the included HDMI cable and follow the on screen instructions where you will be asked to pair the remote, connect to your wi-fi and activate the puck. During the setup procedure you will be asked for a PIN number. By default this is the last 4 numbers of your phone number registered to your Sky account.
During setup you must also be using the same email that is registered to your account.
When you get the activation code on screen you need to sign into your My Sky account at https://www.sky.com/mysky
Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code. NB is you are not logged into your MySky account you will receive an Oops... error message.
The following is a link to a very short Sky video on the setup procedure:
https://www.youtube.com/watch?v=oxVeo8adcnQ
Hopefully you wont need it but the following link takes you to some basic help files if you encounter any problems: https://www.sky.com/help/articles/setting-up-sky-glass-help
Good luck 🤞
30 Oct 2024 11:35 PM
I tried this but even though I am logged in it said this - see screenshot
31 Oct 2024 11:28 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @AndyandCath
To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.
The link below explains how the procedure works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.
31 Oct 2024 12:07 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @AndyandCath.