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Discussion topic: How do I connect sky stream to the Internet

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This message was authored by: MONITUGA

Message posted on ‎24 Dec 2025 08:48 PM

How do I connect sky stream to the Internet

Can someone please help in telling me in how I can connect my Sky Stream to the Internet?

Trying to set it all up but it's not letting me 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎24 Dec 2025 09:02 PM

Re: How do I connect sky stream to the Internet

Posted by a Superuser, not a Sky employee. Find out more

@MONITUGA  Are you following all the steps onscreen?   https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: mikealanr

Message posted on ‎24 Dec 2025 09:03 PM

Re: How do I connect sky stream to the Internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @MONITUGA 

 

You will need to provide some more information other than "not letting you" such as what step you are stuck at, who your ISP is, are there any onscreen messages etc.

 

We are fellow customers not sky, and know nothing about you unless you tell us.

 

See: https://www.sky.com/help/articles/setting-up-sky-stream for general information on setting up and WiFi specific troubleshooting: https://www.sky.com/help/articles/connect-tv-help-sky-glass-sky-stream-puck

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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