Sky stream and upgrade problems

[jaffacob]

Since taking advantage of free sky broadband upgrades and switching to sky stream  I have had a "stream" of problems. After 2 phone calls with sky talking through the issues and talking through step by step reset etc I still have issues as follows

Netflix sometimes worked mostly didn't 

BBC iplayer as above

New apps don't work when downloaded until app refresh done

Regularly get no internet connection on screen ( direct link to router via cable)

Regularly having to turn the puck off then back on.

this upgrade has been nothing but trouble and really getting fed up up with it now. I will seriously consider changing the supplier if not sorted soon.

[MarkGoldsmith]

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@jaffacob wrote:

Since taking advantage of free sky broadband upgrades and switching to sky stream  I have had a "stream" of problems. After 2 phone calls with sky talking through the issues and talking through step by step reset etc I still have issues as follows

Netflix sometimes worked mostly didn't 

BBC iplayer as above

New apps don't work when downloaded until app refresh done

Regularly get no internet connection on screen ( direct link to router via cable)

Regularly having to turn the puck off then back on.

this upgrade has been nothing but trouble and really getting fed up up with it now. I will seriously consider changing the supplier if not sorted soon.

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@jaffacob as you mention you are using an ethernet cable, have you also disabled the Wifi in the puck's settings?

[jaffacob]

Hi Thanks for the reply, yes the WiFi is turned off, I've been though the settings twice with sky  and full reset and app refresh, Sky today did a line check and said the issue is with the internal setup not the line. 
I have turned everything off rebooted and connected only the puck, the tv now works but the puck seems very slow and still with issues

Not very impressed with this as it's been going on for months now.

cheers