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Discussion topic: High pitched beep which goes away when a programme starts

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This message was authored by Bash86 This message was authored by: Bash86

High pitched beep which goes away when a programme starts

I've  had broadband and puck installed yesterday and whenever I'm choosing a channel or app there is a continuous high pitched beep it's getting annoying already to the point I'm considering cancelling the contract after less than 48 hours.

How can I stop the sound or will it need an engineer


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This message was authored by 123CH123 This message was authored by: 123CH123 Answer

Re: High pitched beep which goes away when a programme starts

I had the same thing on my tv whenever Dolby sound was enabled. The tv would make a high pitched noise when I was on the sky puck. Once I changed the sound type to PCM stereo it went away. Might be a different issue for you though. If that don't work. 

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This message was authored by Stephen+Mourton This message was authored by: Stephen+Mourton

Re: High pitched beep which goes away when a programme starts

@Bash86   I am not familiar with this issue, but maybe the first thing to try is a 'Restart'.

You may have tried this already but if not select the 'Playlist' and scroll down to the bottom and select 'Settings.'  Then select 'Start up and System management', then 'Reset & devices' and finally 'Restart device'.  Then just wait until you are automaticity returned to the home page and hopefully that may sort it.  If not report back on hear and others may have another idea.  All the best.

This message was authored by 123CH123 This message was authored by: 123CH123

Re: High pitched beep which goes away when a programme starts

With nothing playing (but the beep!)Go to Settings, picture and sound and change the digital audio output until beep goes away. 

Bash86
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This message was authored by Bash86 This message was authored by: Bash86

Re: High pitched beep which goes away when a programme starts

The beep is coming from my TV but only when using the hdmi that the puck is using 

This message was authored by 123CH123 This message was authored by: 123CH123 Answer

Re: High pitched beep which goes away when a programme starts

I had the same thing on my tv whenever Dolby sound was enabled. The tv would make a high pitched noise when I was on the sky puck. Once I changed the sound type to PCM stereo it went away. Might be a different issue for you though. If that don't work. 

Bash86
Topic Author
This message was authored by Bash86 This message was authored by: Bash86

Re: High pitched beep which goes away when a programme starts

@123CH123 absolutely perfect thanks pal

This message was authored by VintageVic This message was authored by: VintageVic

Constant high pitched noise coming through tv when using sky streaming box

Hi,

I am new to sky tv and have just received my sky tv streaming box today. I have set it up correctly but there is a constant high pitched sound coming through the tv speaker when using. I have reset the box and tried unplugging it and restarting but it is still making the noise. Can anybody help please?

This message was authored by lettice This message was authored by: lettice

Re: Constant high pitched noise coming through tv when using sky streaming box

Posted by a Superuser, not a Sky employee. Find out more

@VintageVic wrote:

Hi,

I am new to sky tv and have just received my sky tv streaming box today. I have set it up correctly but there is a constant high pitched sound coming through the tv speaker when using. I have reset the box and tried unplugging it and restarting but it is still making the noise. Can anybody help please?


@VintageVic 

I have  moved your post to this thread with a possible fix to your problem.

See the answer post above.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by VintageVic This message was authored by: VintageVic

Re: Constant high pitched noise coming through tv when using sky streaming box

Great. Thank you. I have sorted it by changing the audio output 👍 

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