Hi @Sophie137
Your not talking to Sky, we are fellow subscribers. However the best advice is to pay and raise a complaint. Failure to pay may result in an impact on your credit file and sky talking action against you.
When you say won't pass the connection point? What do you mean is this the first time you are setting your puck up? Please provide as much detail as you can and the community will do it's best to help. Or contact sky for support.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
