Hi @jonnybone
When you log on to netflix through sky this sends a signal to netflix that sky are taking over the billing. See: https://www.sky.com/help/articles/how-to-activate-netflix
Changing your router would not change this. If you have an incorrect account linked netflix should be able to deal with this in the first instance but sky can also unlink. See "How to unlink netflix account": https://www.sky.com/help/articles/confirm-netflix-household
Did anything else change around the time Netflix resumed billing? I.e. did you switch TV packs or Q to stream?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
