Black screen

[Dharshin]

My sky puck is not showing any pictures on the TV programs/apps and sometimes there is only audio. I think we need a replacement as this device is not working.

[Jporch316]

@Dharshin 

Hi - have you tried calling sky to troubleshoot and arrange a replacement puck ?

[lettice]

@Dharshin 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1...

[Brill+Gill]

Morning @lettice, thanks for escalating this. We’ve sent @Dharshin an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Gedro]

2 of my pucks keep losing the signal and just flash intermittently and it seems to be getting worse, i've tried changing the cables and rebooting the system a couple of times but it hasn't helped, do you think i need some sort of booster for the signal.