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Discussion topic: Help needed with stream puck

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This message was authored by: Chewi123

Message posted on ‎26 Aug 2025 01:35 AM

Help needed with stream puck

Was watching TV this afternoon and it just turned off, since this I have not been able to get it to start. Tried the hard reset and it's still not turning on. Any advice? Seems the app is down due to maintenance. 

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This message was authored by: lettice

Message posted on ‎26 Aug 2025 07:33 AM

Re: Help needed with stream puck

Posted by a Superuser, not a Sky employee. Find out more

Not sure exactly what you mean by you tried a hard reset.

 

If your puck is not turning on, you need to do the following as described in this Sky help article, namely step 4 recovery procedure.

 

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

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