Heyu not activated for free!

[Spitfiremaz]

@SKY1992bf  Yes I am looking in the on demand section.  I'm not using the Heyu app

It's also not shown in my account listing as being added. 

I feel certain it's a Sky activation issue, lack of activation that is. I'd message Sky but they only have a chat bot option or call them. 

thanks though 👍🏼

[mikealanr]

Hi @AllyFarrell92 

Your not talking to sky we are fellow customers here as the community is customer helps customer. Sky say subscribers have access to 250+ shows but did not provide timescales these may be added to the on-demand.

The best course of action is to report the issue to sky's viewer relations team 

. [email protected] is their email. They will investigate and feedback.

MikeAlanR

[Angel_Aka]

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@AllyFarrell92 wrote:

New episodes of Below Deck Med are released in the UK every single Tuesday. So why is the new episode not updated on Sky? The latest episode is last week's.

As a longtime Hayu subscriber via Amazon Prime I have spent many years in a routine of watching the latest episode every Tuesday evening. 

Now Hayu is free as part of Sky's TV package I have cancelled my Hayu account via Prime. I, like many, are relying on Sky to deliver us the latest episodes as they come out.

Is this an issue Sky are aware of and are you doing anything to resolve it?

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Sky have to speed up most Hayu programmes from 24 to 25fps so they don't judder when played back via their own on demand platform. They also have to insert ads. This takes extra time. 
If you want Hayu content quickly, at the correct frame rate, without ads then you need to pay for a Hayu subscription and watch via the Hayu app. 

[Bessie22]

I go onto Hayu on demand but can't access the programmes I want to watch it asks for you to sign in 

[LindyF]

I've been having the same problem when I try to watch the latest episode it's asking me to pay..

[DaveDrizen]

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@Spitfiremaz wrote:

@SKY1992bf  Yes I am looking in the on demand section.  I'm not using the Heyu app

It's also not shown in my account listing as being added. 

I feel certain it's a Sky activation issue, lack of activation that is. I'd message Sky but they only have a chat bot option or call them. 

thanks though 👍🏼

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It won't show on your account as it part of  the on demand content and as such with all on demand content in that section  it is part of your signature entertainment subscription.

if you are getting the message telling to subscribe do you have a HD add on subscription if not you may be trying to download load the HD version of the program therefore need to change the format to SD to view 

[Nickdux]

Hayu on sky not showing new releases on the day they are released on the app. Have anyone else had this problem? Very frustrating as I cancelled my old subscription for the sky one. Is there anything that can be done?

Example is below deck med season 11 episode 10 was released on the app 11 August and still not on sky morning of 12 August.

[PandJ2020]

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@Nickdux wrote:

Is there anything that can be done?

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Probably not - this is probably the difference between paying for the app and the 'free' access.

You could try asking viewer relations: [email protected]

[Angel_Aka]

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@Nickdux wrote:

Hayu on sky not showing new releases on the day they are released on the app. Have anyone else had this problem? Very frustrating as I cancelled my old subscription for the sky one. Is there anything that can be done?

Example is below deck med season 11 episode 10 was released on the app 11 August and still not on sky morning of 12 August.

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As I said in my previous reply to someone else:

Sky have to speed up most Hayu programmes from 24 to 25fps so they don't judder when played back via their own on 50Hz demand platform. They also have to insert ads. This takes extra time. 
If you want Hayu content quickly, at the correct frame rate, without ads then you need to pay for a Hayu subscription and watch via the Hayu app. 

[Ghughes]

This does not explain why the latest episode of Below Deck Mediterranean has not yet landed. Sky made the commitment to ensure the latest episode landed the day after broadcast in the US. That was supposed to be Tuesday (11th). Still not available at the time of writing. Loads of people clearly have the same issue. As far as I'm concerned, we've been short changed by Sky on their promise. Let's not forget, this service was promised early July, it didn't appear until the 31st.

[Daniel0210]

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@Ghughes wrote:
Let's not forget, this service was promised early July, it didn't appear until the 31st.

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@Ghughes 

That's incorrect. It was going to be launched in July. Sky did not promise it would start on any particular date in July. It actually started on the 29th.

[Annie+UK]

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@Ghughes wrote:

This does not explain why the latest episode of Below Deck Mediterranean has not yet landed. Sky made the commitment to ensure the latest episode landed the day after broadcast in the US. That was supposed to be Tuesday (11th). Still not available at the time of writing. Loads of people clearly have the same issue. As far as I'm concerned, we've been short changed by Sky on their promise. Let's not forget, this service was promised early July, it didn't appear until the 31st.

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Sky never said early in July, you are making that up 😞 Please provide evidence of this claim

So the FREE service has a delay due to format conversion, if you want the content sooner then pay for the App

Complaints for missing programmes can be made via email to [email protected] (Viewer Relations Team)

[Angel_Aka]

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@Ghughes wrote:

This does not explain why the latest episode of Below Deck Mediterranean has not yet landed. Sky made the commitment to ensure the latest episode landed the day after broadcast in the US. That was supposed to be Tuesday (11th). Still not available at the time of writing. Loads of people clearly have the same issue. As far as I'm concerned, we've been short changed by Sky on their promise. Let's not forget, this service was promised early July, it didn't appear until the 31st.

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Where did you see this 'commitment' from Sky?

Their Hayu on Sky webpage clearly states:

Get access to over 250 shows and 10,000 episodes of hit reality TV, with most shows available the same day as the US.

I emphasise the word 'most' - which does not mean every. 

It's a bundled service, added at no extra cost to your existing subscription. If you don't like the delay in getting some shows then pay for access to the Hayu app. Hayu will love you because it makes them money to keep making the shows you enjoy, and you get the shows as soon as they are available. 

[MattStyles]

Has anyone else got an issue with Hayu programminf that every 10 minutes or so throughout a show the screen momentarily (probably only a second or so) goes black and the sound cuts out?

Not noticed it with anything else on Sky, only Hayu shows.

[Angel_Aka]

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@MattStyles wrote:

Has anyone else got an issue with Hayu programminf that every 10 minutes or so throughout a show the screen momentarily (probably only a second or so) goes black and the sound cuts out?

Not noticed it with anything else on Sky, only Hayu shows.

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Probably the triggers for ad-insertion not functioning correctly.