Hayu still trying to charge me

[mr.tickle]

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@xenon81 wrote:

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@lettice wrote:

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@MattHarden wrote:

Hayu, is now apparently free on my sky package but keeps coming up trying to charge me a monthly fee? 

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@MattHarden 

Have a read of the Sky community news article that takes you through how  to watch the free Hayu content without using the Hayu app.

https://helpforum.sky.com/t5/Sky-TV/Watching-Hayu-on-Sky-just-got-easier/ba-p/5330510

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It's a shame they still haven't included arguably the most important details, which is how to access all the Hayu content without the app. On Sky Q press Home, select On Demand, Channels and select Hayu. Sky seem to be treating it like a state secret, it's no wonder so many people are confused and trying to access the app. 

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The help article linked to does say how to get there. It just doesn't stoop to the level of exact key-presses. I can see two sides of this. At a basic level, it's definitely reasonable for Sky to expect users to be able to use the most basic of features. If every article contained instructions on how to find On Demand, how to do a search, how to select an item from a menu - that's just madness. Reminds me of my time as a web developer in 1998 when a large corporate client wanted a section of their website to cover "how to use a website", "how to use scrollbars", etc. (Aside from the madness, just take a moment to please drink in their arrogance at the idea that their website was going to be the first one their customers had ever used, such that those pages would be needed!)

Bear in mind, most of these are all customers who've spent 3 months watching "A Taste of Hayu" content which was ALSO in On Demand, and ALSO needed to be found using the same menus, and the same searches, etc. Why have they suddenly lost the ability to use those features now? Most of them posted here on every darn day of July asking "where is it" and we told them all that when it launched it would be in On Demand and not using the app. There can't be many left who didn't post about it! I'm continually astonished at the users who still can't find it, still try to use the App, etc - but I can't deny, as you point out, regardless of common sense and what's plain to see, lots of people are still confused.

[garyd3]

Why can I not get the latest episode of the valley? It's the reunion part 1, available if you pay for it but I now get Hayu free with my sky package, I've tried turning my tv off to reset and it's still not there! Getting in Touch with sky is a nightmare like everything else so annoying 

[caesarome]

@garyd3 

The people at Sky to contact about this are the Viewer Relations team and you can do so via this email address as they should reply to you about this  -  [email protected]

[Mk85]

I've gone into the hayu app and the options are sign in or join? How do I get this if it's free with sky? 

[Daniel0210]

@Mk85 

Inclusive (Free) Hayo is via On Demand NOT via the Hayu app.

edit: post moved into the ongoing Hayu thread. 

[Vbami]

I've been trying to watch the latest episode of below deck. I've checked on prime video and the latest episode is available on the hayu app itself. However, it is missing from the on demand. I'm not sure if it's just me experiencing this issue but seems odd that E10 is available on prime and the hayu app but only up to E09 on demand. 

[mikealanr]

Hi @Vbami 

Sky say we have access to over 250 shows on Hayu. Given that we are fellow customers here on the community the best course of action would be to email sky's viewer relations team who can investigate and feedback. [email protected] is their email address.

MikeAlanR

[Hayuapp]

I can't get signed into the Hayu app it is wanting to charge me I already have an account, and was signed in but now I am not

[GD1]

@Hayuapp  As this isn't related to the Sky Go app your post has been moved from the Sky Go Board.

You don't access the Hayu app you access Hayu content through Ondemand on Sky Q, Sky Glass & Sky Stream.

[Spitfiremaz]

I have Sky Signature and received an email from Sky confirming Hayu is now included at no extra cost.

Hayu programmes are showing on my Sky Q box, but when I select one I get “You don’t have the required subscription to download this programme.”

I have already completely powered down and restarted my Sky Q box.

Please check that the Hayu entitlement has been correctly added to my account and refresh/re-provision the entitlement.

I do not want to purchase a separate Hayu subscription.

[SKY1992bf]

@Spitfiremaz  You need to be searching the on demand section of your sky Q box 

do not use the hayu app as that isn't part of the free offering 

also make sure you are accessing the sd version of the content 

[AllyFarrell92]

New episodes of Below Deck Med are released in the UK every single Tuesday. So why is the new episode not updated on Sky? The latest episode is last week's.

As a longtime Hayu subscriber via Amazon Prime I have spent many years in a routine of watching the latest episode every Tuesday evening. 

Now Hayu is free as part of Sky's TV package I have cancelled my Hayu account via Prime. I, like many, are relying on Sky to deliver us the latest episodes as they come out.

Is this an issue Sky are aware of and are you doing anything to resolve it?

[Bessie22]

I tried to find this weeks episodes of below deck med and ultimate housewives new series and can't find it comes up I have to pay

[Bessie22]

I. Having the same problem looking for below deck med and the new series of ultimate housewives 

and how do you know if new shows are streaming?

[caesarome]

@Bessie22 

As per the post above:

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@GD1 wrote:

You don't access the Hayu app you access Hayu content through Ondemand on Sky Q, Sky Glass & Sky Stream.

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