Having issues setting up my second puk

[Paulgee]

I keep getting a message

We're unable to link your account.

I have tried this several times with no joy.

I have had messages saying it needs an update and that it will do it next time its put to standby.

Thos has been going on for a couple of days now

[Fothergill1 · Accepted solution]

@PaulgeeIf the issue you are having is during the initial setup I would reset the puck and start the process again.

1. On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
2. Switch off the Sky Stream puck at the mains plug socket. There's no need to unplug it.
3. Press and hold the Standby button on the bottom of the Sky Stream puck. 
4. Keeping your finger on the button (underneath the puck), switch the power back on at the mains and wait until you see the LED lights flash amber then green,  then remove your finger.
5. Let the Sky Stream puck complete the recovery process. This can take a while up to 15 minutes, depending on your broadband speed.
6. Switch the Sky Stream puck back on and follow the on screen steps to set it up

[Paulgee]

That's done the trick cheers