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Discussion topic: No programs

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Avatar for Paula19761
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This message was authored by: Paula19761

Message posted on ‎20 Jan 2024 04:14 PM

No programs

Sky tv starting up but no programs or films are loading 

 

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Avatar for Jones_The_Cat
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This message was authored by: Jones_The_Cat

Message posted on ‎20 Jan 2024 04:18 PM

Re: No programs

@Paula19761 wrote:

Sky tv starting up but no programs or films are loading 

 

Have you tried a reboot? Turn the puck off at the wall for a minute then power it back on. 

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This message was authored by: Jones_The_Cat

Message posted on ‎20 Jan 2024 04:22 PM

Re: No programs loading

Open the Netflix app, navigate to the get help menu and run a network check. What broadband speed is reaching the puck? 

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This message was authored by: MarkGoldsmith

Message posted on ‎20 Jan 2024 04:23 PM

Re: No programs loading

Posted by a Superuser, not a Sky employee. Find out more
@Paula19761 wrote:

I have tried that still

not loading

@Paula19761 how did you reboot your puck? Is this only live channels that are affected, on-demand content or both?

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This message was authored by: GD1

Message posted on ‎20 Jan 2024 05:08 PM

Re: No programs

Posted by a Superuser, not a Sky employee. Find out more

@Paula19761  I'm not sure why you created 2 threads for the same issue, your duplicate thread has been removed and replies added to this original thread.

 

Creating duplicate threads simply causes duplicate replies on the board.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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