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Discussion topic: Having Trouble Activating Netfilx

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This message was authored by: RebMun

Having Trouble Activating Netfilx

I have called sky and was given a weblink to take me to the netflix help guide but when trying to move onto the next step of the activation process I get a technical error. I tried this on my mobile whilst on the phone to sky and was later advised to try doing this on a different device which I have done tonight however I am still having the same issue. Can anyone advise on a potential solution for this or am I just not going to be able to use it whatsoever. 

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This message was authored by: lettice

Re: Having Trouble Activating Netfilx

Posted by a Superuser, not a Sky employee. Find out more

Can you please follow the advice for Sky Stream under this section within the linked Sky help article;

 

Activate Netflix on your Sky Glass TV or Sky Stream puck

 

https://helpforum.sky.com/t5/forums/replypage/board-id/sky-stream/message-id/54697

 

If after reading and following that advice, you are still stuck, come back here with any errors or messages and we will escalate  onto the Sky Community messaging team.

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: RebMun

Re: Having Trouble Activating Netfilx

I have already followed this several times it doesn't work. It comes up with a technical error, I.e not working properly hence my discussion point. I will just call up sky again as this needs to be escalated further to get to a solution 

This message was authored by: lettice

Re: Having Trouble Activating Netfilx

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Lisa-P1987

Re: Having Trouble Activating Netfilx

Thanks for escalating this. We’ve sent RebMun an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Thanks

Lisa - Sky Tech Team Expert
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