Hi @Leigh2909
What speed is your puck getting? You can check this in netflix (open the menu and scoll down to get help? And then select connection check).
Glass and Stream need 25Mbps for HD and 30Mbps for UHD. They symptoms you have described usually relate to poor broadband speed or poor connectivity between the puck and router.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
