HDR issue

[Slayer2005]

So sky stream user .

HDR works on sky sports UHD channels fine.

HDR works on Amazon prime video 

HDR doesn't work on apple TV app or discovery app "tnt sports"

If I switch to my BT/EE box tnt sports wool load up the HDR just fine, so I no it's not my projector.

Find it random that it'll work with Amazon prime but not apple TV .

Do you think we will get a stream box update in the future. Having HDR on UHD content makes a big difference imo.

Thanks and happy Christmas 🎄 🎁 ☃️ 

[Ellie_TV]

@Slayer2005 

It sounds like it's to do with how your Stream puck is communicating with your projector and isn't detecting appropriate compatibility. 

Are you using a high speed HDMI cable of less than 3 metres in length between the puck and projector? Perhaps try a certified HDMI 2.1 cable for maximum speed and bandwidth capability. They can be purchased cheaply on Amazon.

Sky Stream outputs the HLG format of HDR on Sky content such as the UHD HDR Sport channels. It should output HDR10 on third party apps such as Netflix, Prime Video, Apple TV+ and Disney+ and also output Dolby Vision on these apps if it detects a compatible TV/projector.  

[Slayer2005]

Hi

As I said I switch to the BT/ee box and no problem so the hdmi is fine. But to clarify.

Using the hdmi cable what came with the stream box to my avr.

It can't be the hdmi if a certain streaming service works and another doesn't and a different streaming box works. No handshake problems going on here.  🤝

[Nigelb1972]

It could be possible that you have a faulty puck or HDMI cable but it's most likely a setup issue. I use all of the afformentioned apps on Sky Stream with no HDR issues.

[Slayer2005]

Well that is interesting then. I mean the settings in the stream box are fine.im.sure. as I said sky sports HDR fine and Amazon prime fine. Just not apple TV "haven't tested Disney as no subscription"

So you definitely get HDR on apple TV on your stream box?

If that is the case then I'll see if they will switch the stream box outon another note I spoke to a sky technician a while back regarding the tnt sports discovery app and he said it was a issue between tnt and there licence...not sure how true that is.