HDR/UHD Screen goes black for couple seconds

[Leighann120910]

When watching UHD/HDR channels such as TNT sports ultimate, Sky Sports Main Even UHD the every so often the screen goes black for 2-4 seconds then the picture returns and at the top right of the screen I see the HDR logo. I am using an LG G3 65" OLED. This also happens on Netflix/Disney + shows which support HDR/Dolby Vision. I have searched the threads to see if anyone has a similar issue and had no luck on solutions to resolve this.

Any help woudl be appreciated.

Channels Effected:

Sky sports Main Event UHD, TNT sports Ultimate

Apps Effected:

Netflix & Disney +

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Super+Anthony]

I also get that intermittently as well and have spoken to Sky and they have told me to contact them again when it happens next

[tvboy55]

Been happening on my sky stream on all uhd/ hdr programs since the day I got it - sound no picture I just refresh the channel by using the back button - was told it was because the stream was busy when I complained . 

[Nigelb1972]

Tbh this sounds like it's your TV having issues locking onto the HDR feed. Check all your connections and also try changing the HDMI cable. 

Also, try another UHD HDR device in the HDMI port you're using for Stream.

If none of these work, check the user forums or faq's for your TV as it may a setting that needs tweaking.

[tvboy55]

Spent ages on the phone with LG and they blame Sky - Sky blame LG just another annoying glitch with Sky stream I have learnt  to live with till my contract is up , 

[Nigelb1972]

That's why I suggested the faq's or user forums for the TV. You'll often find a fix for issues in user forums or on Reddit. Type your TV brand, model number and the issue into Google and you might find a fix after a bit of reading because the Stream forums aren't exactly flooded with other LG having the same issue.