HBO app crashes at launch

[Per2]

Hi everyone,

I’m having trouble with the HBO Max app on my Sky Stream Puck. It won’t load at all. It just hangs or fails to open.

I’ve already tried a full power cycle of the puck, restarted the Sky router, checked for software updates, and refreshed the apps, but nothing has fixed it. All my other apps are working fine.

Has anyone else had this issue recently on Sky Stream, and is there anything else I can try?

Thanks in advance for any help.

[Brill+Gill]

Hi @Per2, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Sven30]

My HBO app, on Sky Stream, crashes on a regular basis, no problems with any other app, really frustrating 

[LJB-C]

Hi there @Sven30, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[10aemx5]

I am also have this problem. It loads for a few minutes then crashes with a "waiting for programme to load" message . Also done a full reset, updated software etc 

[LJB-C]

Hi there @10aemx5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141