is anybody still recieving the message "We cant do that at the moment" when they try and activate HBO? ive been trying since it launched and it wont work, i have the right package and im eligible for it, its so strange
ive been trying to activate hbo since launch, i have sky ultimate with stream and i am eligible for it but every time i try and activate it says "we cant do that at the moment" is anyone else still having this issue? or resolved it?
Posted by a Superuser, not a Sky employee. Find out more
Which Sky TV platform do you have, Sky Q, Sky Stream or Sky Glass?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
Have moved your post to the Sky Stream and HBO Max thread.
For your mentioned issues with your HBO Max app having a black screen and sound issues, are other apps and your linear TV channels performing ok?
You mention you have tried an apps refresh from the puck settings.
That can take up to 24 hours to complete fully.
Could you also try a broadband router/hub restart.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
We are still having the same problem. We have tried at different times, on mutiple different browsers and the app - still get the message to say HBO can't verify account. HBO says it is not their end. Fairly typical of Sky not to be very reachable or responsive.
I have sky stream, I have sky ultimate and never had any accounts with HBO so don't see what the issue could be all I get is "we can't do that at the moment"
Why is there no search facility on HBO Max, to get to a particular programme can mean trolling through hundreds of programmes to find the one you want to watch. This is unacceptable and a complete ball ache
Same, this is really annoying, didnt want HBO amd now cant watch what i previously had without adverts, bang out of order that is
Are you saying you can't watch what used to watch on Sky channel as it's only any available on the HBO max app. This because Sky have lost the rights to show these programmes on there channels and the owners of these rights have decided put this programming on there own app which has been the case for the rest of Europe for some time now and made the programming available everybody that wants to subscribe to the app not just Sky subscribers. The app is not only available on Sky box's but lot other devices live tvs , streaming sticks ect. However Sky has negotiated a deal with the owners of HBO max that you get the basic entertainment tier free (with ads) and if you want you can have a higher tier either without ads or in UHD for a extra subscription. As a Sky subscribers you can subscribe at a lower price than if you were a non Sky subscriber and subscribered directly with HBO max. So for a small monthly subscription you can can have programming without ads. This subscription is handled for Sky subscbers by Sky marketplace by credit or debit card payment and separate to your normal Sky bill. Sky marketplace are only acting as agents for HBO max who they pass you payment to.them. I should if you subscribed direct to HBO max as non Sky subscriber you would pay £4.99 a month for what as a sky subscriber you getting free.
