HAYU Application continues to not work

[KHC1]

Any update? My hayu hasn't worked in 2 weeks!

[Lionel3]

I'm having this issue too, screen goes blank then app stops working 

[Lmcg9]

I'm also having the same issue. Last night it wouldn't load certain episodes and today it won't even load the app. Just getting a black screen coming up.

[gembers]

My Hayu is also not working in Sky. Please can you advise?

[PatriciaNC]

Hi Is there an update with this? My app was jumping/flashing for about 3 weeks. Now Below Deck won't load (I am ragin lol) as I hear it was a great episode. I have made sure I have the latest version so it's not that. 

Thanks 

[PatriciaNC]

Hi the same is happening to my Hayu. Where you given an answer how to fix it? 

[gembers]

No, nobody replied. Still doesn't work, Sky????

[Robert+JT]

My Hayu does not work and we've only just signed up what a waste of £4.99

[Lmcg9]

If you get the app on your phone you can watch Hayu. Not ideal, but saves you missing the Below Deck drama 

[Robert+JT]

It was for my wife and daughter watching Real Housewives but thanks I'll ask sky for a refund it it continues 

[PatriciaNC]

Hi Sky advised to update apps 

Highlight settings and press 

0, 0, 1 + Select 

Select Apps 

Select Refresh all Apps 

It could take up to 24hrs to refresh all Apps. 

I have to contact them again if this doesn't work 

You may have tried this already, apologies if you have.

Good luck

[KHC1]

Thanks, I'm trying to refresh apps, so will see what happens. I have noted I tried to watch hayu through my Samsung TV app (not sky) and it's not working there either so I have dropped hayu a message and will update if they respond since it's radio silence from sky here. 

[B.S]

Sky did respond it's marked as the best answer at the top of the thread, they said they are looking into it.

[KHC1]

Yes but that was 30 Dec and nothing since 

[SUZIE07]

Hi, any updates on this weird issue with the Heyu streaming.  I cancelled via Amazon thinking it was contractural issue between both parties.  Just subscribed to heyu direct and now the same  issue!  I can't see any new episodes from 17th December onwards.  This includes all new seasons of Real Housewives that were released etc.

Is any of the Technical Team at Sky able to provide us with an update please?  Have carried out all the usual checks and updates.  Waiting everso patiently.  We are all paying subscriptions here for our broadband services and channel subscriptions, so would dearly appreciate some feedback.  Last response was 5 days or so ago.  Thank you.