Got itvx, only 1 advert plays on ad breaks, then blank screen til program resumes. Not sure why,

[Fothergill1]

@fdkin1  There is nowhere specific to enter the code.  Just open the app and then use your remote enter the code and a notice will appear on the screen saying the storage has been cleared.

[fdkin1]

Ok. There are no buttons on the homepage. If you mean enter the code when you are on the homepage, how do I you know the code has been accepted?

Interesting though is that I'm currently using a Google Chromecast with Google TV remote  via a Harmony remote and hub setup and there are no number buttons on the remote. Hence this solution won't work for me, unfortunately.

[Fothergill1]

@fdkin1  Unfortunately it sounds as though your remote isn't suitable as you need a remote with number buttons such as the Stream remote.  If you do find a way of entering the numbers you know you did it correcty as you will receive the storage cleared message. 👍

[fdkin1]

Ok thanks. I've responded elsewhere in the thread. I've mentioned virgin media stream but I need to check that but the main place I use itvx is via Chromecast with Google TV. I testing that it's the same issue on the sky stream boxes though but the solution won't work for me as there are no numeral buttons on the Chromecast remote - and I'm using a harmony remote and hub to operate it, which does have number key but these cannot be assigned due to there being nothing to assign them to on the Chromecast. 🙄 I'll have to look for a other solution. Thanks anyway. 😎👍

[fdkin1]

Thanks 

There must be another way of clearing the itvx cache.. I'll see if I can raise the sleeping dog on Twitter. 😱

[fdkin1]

Ok. It's an itvx issue. I've found the answer from them. ..

Open itvx

Settings

About

Reset (you'll need to re-enter 1st 2 characters of your postcode)

Reboot your device

This resets your settings AND clears the cache.

😎👍

[Fothergill1]

@fdkin1  Thanks for posting the update, it's good to hear you got a resolution.  I wasn't aware of that method of clearing the cache (every day is a school day) 😀

[Shazzy1103]

Hi I have exactly the same . It's very strange 

I haven't paid ti cancel adverts either ! 

[fdkin1]

The solution for the Chromecast is to clear the data from within the ITVX app from within the Chromecast settings - top right of the Chromecast home page, penultimate icon...

Apps/See all Apps

Scroll down to the ITVX app

Select Clear data

Sign back into the ITVX app.

😎👍