Go back to start of setup

[Alex0092]

Hi,

I am having an issue where I am trying to set up my sky stream puck. It was connected to the WiFi but does not appear to be anymore. I am stuck in a continuous loop where it is saying "updating" and then "the software needs to restart, can take 20 minutes" etc but it just goes back to starting the download. Any ideas? ThankYou in advance! 

[Jporch316]

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@Alex0092 wrote:

Hi,

I am having an issue where I am trying to set up my sky stream puck. It was connected to the WiFi but does not appear to be anymore. I am stuck in a continuous loop where it is saying "updating" and then "the software needs to restart, can take 20 minutes" etc but it just goes back to starting the download. Any ideas? ThankYou in advance! 

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Try and connect it to your router using an Ethernet cable into the setup is complete 

[lettice]

A number of customers have been suffering from this problem or similar of late.

Sky are aware some customers are having this issue.

Try the following;

Reboot your broadband router.

Leave the puck off power for ten minutes or more, then go through this process;

Hold  down the Standby button on your puck for 30 seconds or longer, only then turn it back on at the mains while still holding the button.

Leave the puck powered on and connected to Ethernet for one hour or longer.

Press the Standby button on your Sky Stream remote.

Turn the puck off at the mains, then straight back on again