Discussion topic: Glitchy TV, pixelated

This message was authored by: Willd3 · ‎14 Dec 2025

TV goes all pixelated, reset puck and it's ok for a few hours then reverts back to poor viewing.

This message was authored by: mikealanr · ‎14 Dec 2025

What broadband speed do you have have what speed is the puck getting? You can check by opening Netflix > Go to profile picture> get help? > Connection check.

Sky say you need 25Mbps for HD and 30Mbps for UHD. It sounds that your puck is suffering from poor connectivity.

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Willd3 · ‎14 Dec 2025

Hi,

Thanks for the information.

Netflix says I have 47 gb speed. Which is more than ample, but at this time there was no glitching. I will re check when it does so again, maybe the connection is not stable over the course of a day.

Thanks

This message was authored by: TimmyBGood · ‎15 Dec 2025

@Willd3 wrote:

Netflix says I have 47 gb speed.

No-one has 47Gbs internet access.

47Mbs would be OK, but indicates there's not a whole lot of margin.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Glitchy TV, pixelated

Glitchy TV, pixelated

All Replies

Re: Glitchy TV, pixelated

Re: Glitchy TV, pixelated

Re: Glitchy TV, pixelated

Was this discussion not helpful?

Search Sky Community

Start a new discussion