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Discussion topic: Glitchy TV, pixelated

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Avatar for Willd3
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This message was authored by: Willd3

Message posted on ‎14 Dec 2025 05:49 PM

Glitchy TV, pixelated

TV goes all pixelated, reset puck and it's ok for a few hours then reverts back to poor viewing.

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎14 Dec 2025 07:43 PM

Re: Glitchy TV, pixelated

Posted by a Superuser, not a Sky employee. Find out more

Hi @Willd3 

 

What broadband speed do you have have what speed is the puck getting? You can check by opening Netflix > Go to profile picture> get help? > Connection check.

 

Sky say you need 25Mbps for HD and 30Mbps for UHD. It sounds that your puck is suffering from poor connectivity.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Willd3

Message posted on ‎14 Dec 2025 10:34 PM

Re: Glitchy TV, pixelated

Hi,

 

 Thanks for the information. 

Netflix says I have 47 gb speed. Which is more than ample, but at this time there was no glitching. I will re check when it does so again, maybe the connection is not stable over the course of a day.

 

 

 Thanks

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This message was authored by: TimmyBGood

Message posted on ‎15 Dec 2025 08:11 AM

Re: Glitchy TV, pixelated

Posted by a Superuser, not a Sky employee. Find out more
@Willd3 wrote:

 

Netflix says I have 47 gb speed. 

 

No-one has 47Gbs internet access.

 

47Mbs would be OK, but indicates there's not a whole lot of margin.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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