Gen 1 & Gen 2 Puck

[Stephen+Mourton]

A bit of advice please.  What is the difference between a Gen 1 and Gen 2 puck, and if any what is the advantage of the Gen 2 ?  Thanks.

[SKY1992bf]

@Stephen+Mourton  There is no fundamental difference except for the size of the power supply socket in the gen2 is smaller than the gen 1

[Mark39]

@Stephen+Mourton they're rumoured to have chipsets from different manufacturers, but no difference in performance. 'Gen 2' uses a different power supply. My understanding is that Sky use either interchangeably.

[SKY1992bf]

@Stephen+Mourton and customers will be sent one or the other, and cannot choose which one they have 

[lettice · Accepted solution]

As we have already mentioned many times on here on previous threads.

It is not a Gen2 puck, like the Sky Glass TV is an upgrade in specs to the Gen1 TV.

There is no expected performance difference to the current puck.

It does have one physical difference being  a power plug change design.

It is just a similar chipset from another supplier. Something many hardware manufacturers do to help steady supply chains.

You cannot generally request one as a replacement for your current puck and as far as we are still aware there is no plan for any replacement of a current puck with this one.

It is still as far as we know expected going forwards, new customers will be sent one or the other

[mikealanr]

As per @lettice explanation, it's a revision rather a new generation in line with what many manufacturers do to ensure supply and remove supply chain blockers.

MikeAlanR

[TimmyBGood]

@Stephen+Mourton 

The ARM chipset in the 2021 puck was already pretty elderly even then, and may well not be available in volume any more.

It's actually disadvantageous to release a Gen 2 of a loaned product because customers start demanding an 'upgrade' and frequently expect this to be free.

[Angel_Aka]

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@TimmyBGood wrote:

It's actually disadvantageous to release a Gen 2 of a loaned product because customers start demanding an 'upgrade' and frequently expect this to be free.

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...much like the v2/v3 Sky Q box debate. Sky did realise they could charge more for an HDR capable Q box or a 2TB box, both of which were loaned, as they had a clear difference in functionality. 

A v2 Q box does the same as the v3, apart from UHD on iPlayer and a slightly speedier UI. Neither of which are advertised 'features' of the product. 

It's clearly the case that the v2/gen2 stream puck (whatever you want to call it) gives better performance for certain content (UHD sport) but performance isn't really an advertised 'feature'. As long as a puck outputs video and audio and the customer can navigate the SkyOS then they have a functional puck in Sky's mind.

As you point out - it's disadvantageous for Sky to release this 1B version of the puck, because now that customers have gotten wise to the fact that it's 'better', more and more people want one. Which is therefore why they're not saying anything about it or its improved performance.