Frozen/black screen

[RosemarysMum]

I've had sky stream for less than one week. It's spent more time frozen or with a black screen then it has with a picture, it's completely unwatchable! Any suggestions? TIA

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141