Voice Control Not Working

[Paul.Oz]

For the past few weeks, the voice control function on my Sky Stream puck hasn't been working. I just get the message on screen "Sorry, I didn't quite catch that".

I've tried everything I can think of... restarted puck, replaced batteries in remote, repaired remote and even performed a full factory reset on the puck, but no change.

Anyone else have this issue or any ideas on how I could resolve?

[Exiled-in-HH]

What command are you giving the Puck?

[Paul.Oz]

Any command returns the same message. Some examples:

"Sky News"

"Show me the weather"

"Home"

"Open BBC iPlayer"

"Play House of the Dragon"

[Exiled-in-HH]

Perhaps there's an issue with the remote microphone .... if it was working and now not .... request a replacement remote from Sky🤔

[Wiley5705]

Im having the same issue not matter how simple the command is i get the very same response every time. Did you resolve the issue ? 

[Anonymous]

@Wiley5705 Has voice control ever worked for you? Just figuring out if this has stopped working or has never worked...

[Fothergill1 · Accepted solution]

@Wiley5705  My remote wouldn't accept any voice commands a few days ago and a reboot got it working again.

Settings > system management > Resets & updates > restart device.  It will take about 3 minutes to fully reboot and you will have a blank screen for a couple of minutes until the Sky logo appears.

I hope it works for you 🤞

[JU10]

Your answer definitely worked for me. Had similar problem and followed your instructions to restart. Now works perfectly, many thanks.

[Angie2012]

This definitely worked for me