This discussion topic has been answered Discussion topic: Freezing tv & goes black

This message was authored by: SHarris2 · ‎17 May 2025

Please help , new to sky stream today - I have managed to set it all up - but the picture freezes & then goes black while watching tv - it it damaged - this is about the 5th time I have turned it off at the wall

This message was authored by: SHarris2 · ‎21 May 2025

Thanks guys for all your comments - wifi was fine spoke to sky & the puck was faulty - now have a new puck & all is good . Thank you all again

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This message was authored by: GD1 · ‎17 May 2025

@SHarris2 It sounds like poor wifi or slow speed to the puck, open the netfix app on Sky stream, go to get help, run connection test. What speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: SHarris2 · ‎17 May 2025

Sorry to noble to access the Netflix app on the remote as this frees my tv again - don't know where it is - don't get that far without the screen freezing

This message was authored by: SHarris2 · ‎21 May 2025

Thanks guys for all your comments - wifi was fine spoke to sky & the puck was faulty - now have a new puck & all is good . Thank you all again

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Freezing tv & goes black

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