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Discussion topic: Freezing and grainey

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This message was authored by: Sunnyspain16

Freezing and grainey

Had enough of sky streaming. We were  with 

Now and it was brilliant(part of Sky) but we have switched to Sky streaming. It keeps saying it's not connected to the internet or it buffers or freezes and when you watch sky sports you can't recognise the footballers as they are so grainey. We watched better football in Spain on sky in a bar. My husband wants to watch football today and can't get sky sports. Really had

enough of it. Paying good Mo he for a rubbish service 

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This message was authored by: TimmyBGood

Re: Freezing and grainey

Posted by a Superuser, not a Sky employee. Find out more

@Sunnyspain16 wrote:

We were  with Now and it was brilliant(part of Sky)

Now runs at lower resolution and so has less bandwidth demand 

but we have switched to Sky streaming. It keeps saying it's not connected to the internet or it buffers or freezes and when you watch sky sports you can't recognise the footballers as they are so grainey.

Presumably because WiFi speed arriving at the puck is inadequate 

We watched better football in Spain on sky in a bar.

That would typically be rather naughty satellite reception falling on a really big dish.

My husband wants to watch football today and can't get sky sports. Really had

enough of it. Paying good Mo he for a rubbish service 

It's speed arriving at the puck which you'd need to investigate.


 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Hunter2660

Re: Freezing and grainey

Open Netflix, go to settings, and click on "check my network".  that will give you the speed the puck is actually receiving.

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