Re: Freeview on Sky Stream Puck

HIGHLANDERS68 · ‎05 Sep 2025

Recently installed a Skystream Puck. Most Freeview channels were also installed. Now I can't find aerial app on menu any were. To access Freeview. Any information anybody.

mikealanr · ‎05 Sep 2025

Hi @HIGHLANDERS68

The aerial app is only available on Sky Glass. The aerial connection exists physically but is disabled in the UK (it is there because it's a legal requirement in Italy).

There was a period of time where it was incorrectly enabled for some.

https://www.sky.com/help/articles/tv-input-app-on-sky-glass

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

HIGHLANDERS68 · ‎08 Sep 2025

Freeview worked for 2 days. Had a aerial app in apps page. Clicked on it Freeview opened up. Even a full TV guide. Then app disappeared. Come on Sky put it back on.

GD1 · ‎08 Sep 2025

@HIGHLANDERS68 You've been given the correct reply, Sky won't switch it back on.

Your TV will have Freeview built in, why not use that?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

BenJoBanjo · ‎09 Sep 2025

@HIGHLANDERS68 wrote:
Freeview worked for 2 days. Had a aerial app in apps page. Clicked on it Freeview opened up. Even a full TV guide. Then app disappeared. Come on Sky put it back on.

It's not Freeview. Freeview is a brand name. The Stream puck and Glass TVs have a basic Digital Terrestrial Tuner for receiving free-to-air channels, all of which are also available on the Freeview service.
It's highly unlikely that EveryoneTV, the company who own the Freeview brand, will allow their branding on a competitors subscription serviced hardware, particularly when they are shortly to launch their own Freely streaming service on their own streaming device.

Perry10 · ‎08 Oct 2025

Having to use two controllers is annoying especially when we have to pay so much for the service.