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Discussion topic: Favourites

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This message was authored by Boolee This message was authored by: Boolee

Favourites

Since the change to 49 channels, My favourites are not saving, not only that but some channels that I've never favourited are showing up in the list.  
Anyone else?  


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Favourites

Posted by a Superuser, not a Sky employee. Find out more

@Boolee wrote:

Since the change to 49 channels, My favourites are not saving, not only that but some channels that I've never favourited are showing up in the list.  
Anyone else?  


Do you have the setting to automatically update the favourites turned on? If so it's likely the Sky algorithm automatically changing the favourites list based on what you are frequently watching.

Sky Stream and Sky Broadband customer

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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Favourites

Mine seem ok currently. I know that might not be helpful

(Please Note: I am Neurodivergent )
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Favourites

Posted by a Superuser, not a Sky employee. Find out more

@Boolee wrote:

Since the change to 49 channels, My favourites are not saving, not only that but some channels that I've never favourited are showing up in the list.  
Anyone else?  


Do you have the setting to automatically update the favourites turned on? If so it's likely the Sky algorithm automatically changing the favourites list based on what you are frequently watching.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Boolee
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This message was authored by Boolee This message was authored by: Boolee

Re: Favourites

That seemed to solve the issue, thanks. 

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